General Policy

Our spa is designed for your relaxation and comfort. Therefore, out of consideration for other clients, please switch off your mobile phone. A security deposit of up to 50% will be charged at the time of booking for any spa packages or treatments.

Arrival

All clients are required to arrive 15 minutes before their appointment time for preparations, including changing clothes. This ensures that treatments begin on time. The spa will provide Thai pajamas, towels, undergarments, shower gowns, and slippers for all clients at no additional charge.

Cancellations / Late Arrivals

TREATMENTS/PACKAGES BOOKING
As a courtesy to all spa guests, cancellations or amendments must be made at least 48 hours prior to your appointment time. Failure to do so will result in the full service rate being charged or the deposit becoming non-refundable.
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GROUP BOOKING
1. Changes or Cancellations (7 days’ notice).
– Any cancellations or changes must be made at least 7 days before the scheduled appointment.
– If this notice is not provided, 50% of the full service will be charged or become non-refundable.
2. Changes or cancellation (48 hours’ notice).
– For cancellation or changes made within 48 hours of the appointment, the full-service rate will be charged, or the deposit will become non-refundable.
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If you are running late, a phone call is always appreciated. We will reschedule your appointment if possible. If we are unable to reschedule, your arrival time will determine the length of your treatment, which will still end at the originally scheduled time.
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Thai Square Spa cannot guarantee the prevention of theft or damage to your property while using the lockers. We will not be held liable for any thefts unless they result from our negligence.
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Age requirement
The minimum age requirement for access to the spa is 16. All children under 16 must be accompanied by an adult.

Gratuities

These are gratefully received but entirely at your discretion.

Vouchers

Gift vouchers are ideal for any occasion and can be personalized and sent on your behalf.
Gift vouchers are non-refundable and must be redeemed by the expiry date. Once expired, vouchers cannot be extended.

website cookies

We use cookies on our website to make use of some personalized features, your computer (or other devices used to view our website) will need to accept cookies to fully benefit from all of it’s functions. Your browser can be set to reject cookies, however certain personalised features on our website will be disabled.

Managing your cookies

The cookies that we use simply retrieve the information needed to improve your experience when you visit our website. The cookies do not store financial information, or any information that can be used to identify you.

However, if you wish to restrict, block or delete cookies from our website – or any other website – you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences. If you still feel that you would like to disable cookies from our website, you can do this straight from your browser. Please check the “help” menu and configure your cookie preferences to your desired settings.

Third-party cookies

Third-party cookies are controlled by them and we do not have access to disable these, in order to do so you must check their website directly for instructions and recommendations.

CONSUMER DATA PRIVACY POLICY

This policy relates the privacy, security, refund, and delivery practices for information and credit card payments collected by Thai Square Spa. These policies concern our collection and use of information from visitors using our web site, making bookings and buying products.

PRIVACY POLICY

Catering UK (Thai Square Spa) promises to protect your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. With the exception than set forth in these policies, we will not sell your personally identifiable information to anyone. We do not store credit card details nor do we share customer details with any 3rd parties.

SECURITY POLICY

Your payment and personal information is always safe. Catering UK (Thai Square Spa) uses a highly trusted payment gateway and shopping cart services to process your payment. We do not store credit card details nor do we share customer details with any 3rd parties